We are currently shipping orders out Mondays through Wednesdays.
Shipments are typically received in 1–3 days from when they are fulfilled and
2–7 days from when the order is placed. An email confirmation will be sent
with tracking to follow your delivery status.
All confirmed orders by Wednesday at 12pm CT, will be shipped out to arrive by
Friday evening the same week. Any orders placed after Wednesday at 12pm CT,
will ship out the following Monday to arrive Wednesday.
TRANSIT TIMES EXPLAINED
We will only allow a package to be in transit for up to 3 consecutive business
days as it is a frozen, perishable product. Depending on where you are located
the order will be shipped UPS overnight, 2 Day or 3 Day ground.
SHIPPING PROVIDER
We ship via UPS for the most favorable pricing for our customers. We have had a
great working relationship with UPS with a high success rate over the
past decade.
SHIPPING RATES
We offer a negotiated rate of $30 for all shipments and $90 for
overnight delivery.
Due to the perishable nature of our products, all orders outside our ground
network must be upgraded to express shipping due to the amount of time they
would be in transit with a max of 3-days in Transit. Shipping available
only in the USA (including Alaska & Hawaii).
PERISHABLE PRODUCTS
Each order will be shipped in an insulated cooler, packed with dry ice. This
ensures your order arrives fresh, cold, and safe. Our items are shipped frozen,
ensuring they arrive to you at a safe temperature. It is possible that a
portion of your order may not arrive completely frozen, especially when the
weather is very warm. We suggest transferring the contents of your order to a
refrigerator or freezer immediately upon receipt and at a minimum on the day of
delivery.
Though we go to great measures to ensure it is not, if any of your
order is warm to the touch, we suggest discarding that portion and giving us a
call or email right away. Please be prepared to submit any photo proof of
damaged boxes and products as that will help us in our claims process. We take
food safety and shipping our products very seriously.
Please email us directly with any concerns.
You can reach us at customerservice@piedmontese.com